Privacy Policy

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Last Updated:29/03/2026

At SJ Handmade, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our boutique or shop at our online store.

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1. Information We Collect

We collect information that allows us to provide a seamless shopping experience. This includes:

• Identity Data: Name, title, and date of birth (optional).

• Contact Data: Billing address, delivery address, email, and phone number.

• Financial Data: Payment card details (processed securely via Square)

• Technical Data: IP address, browser type, and location data gathered via cookies.

 

2. How We Use Your Data

We only process your data when we have a legal basis to do so. Common uses include:

• Order Fulfillment: Processing payments, organizing shipping, and handling returns.

• Customer Support: Responding to your inquiries or resolving issues.

• Marketing: Sending updates on new arrivals or sales (only if you have opted in).

• Security: Detecting and preventing fraudulent transactions.

 

3. Sharing Your Information

We do not sell your personal data. We only share information with trusted third parties essential to our operations:

• Service Providers: Delivery couriers (Australia Post) and IT/hosting providers.

• Payment Processors: To ensure secure financial transactions.

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4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience (e.g., keeping items in your shopping cart).

• You can set your browser to refuse cookies, but some parts of our site may not function properly as a result.

• We may use analytics tools (like Google Analytics) to understand how customers interact with our boutique.

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5. Data Security

We have implemented industry-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your data to employees and partners who have a legitimate "need to know."

 

6. Your Legal Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Correct any inaccuracies in your information.

• Request Erasure of your data ("the right to be forgotten").

• Opt-out of marketing communications at any time via the "unsubscribe" link in our emails.

 

7. Contact Us

For any questions regarding this policy or your privacy, please contact our Data Privacy Officer at:

Email: info@sjhandmade.com.au

Hunter Valley, NSW, Australia