Shipping Policy

1. Dispatch & Processing

We aim to get your new pieces to you as quickly as possible.

Processing Time: All orders are processed within 1–2 business days.
Cut-off Times: Orders placed after 1:00 PM AEST on Fridays or over the weekend will be processed the following Monday.
Location: All orders are hand-packed and shipped directly from our boutique in the Hunter Valley, NSW.

2. Shipping Options & Rates

We ship Australia-wide via Australia Post

Service Estimated Delivery Cost

Standard Shipping 3–5 Business Days$12.00 (Flat Rate)

Express Shipping1–3 Business Days$15.00 (Flat Rate)

Orders Over $120 Standard Shipping FREE

Note: Delivery to regional WA, NT, or remote NSW may take an additional 2–3 business days.

3. Tracking Your Order

Once your order has fluttered out the door, you will receive a confirmation email with a tracking number. You can monitor your parcel's journey via the carrier’s website.

4. Missing or Damaged Items

In the unlikely event that your parcel goes missing or arrives damaged, please contact us at info@sjhandmade.com.au within 48 hours of the delivery date so we can investigate with the courier.

5. Returns & Consumer Rights

Our shipping policy works alongside your rights under Australian Consumer Law.