Refund Policy
Refund Policy
Thank you for shopping with us. We take great pride in the quality of our pieces; however, we understand that issues can occasionally occur during manufacturing or transit. Please review our policy regarding refunds below:
1. Eligibility for Refunds
Refunds are strictly limited to items that are:
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Faulty: Manufacturing defects or structural issues.
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Damaged: Items that arrived compromised due to shipping or handling.
Please note: We do not offer refunds for change of mind, incorrect sizing, or minor color variations due to screen settings.
2. Notification Period
To be eligible for a refund, you must notify us of the fault or damage within 14 days of the sale date. Requests made after this 14-day window will unfortunately not be accepted.
3. How to Initiate a Return
To report a faulty or damaged item, please follow these steps:
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Contact Us: Email our support team at info@sjhandmade.com.au with your order number in the subject line.
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Provide Evidence: Attach clear photos of the fault or damage and a brief description of the issue.
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Review: Our team will review your claim as quickly as possible and get back to you asap.
4. Processing Your Refund
Once your return is received and inspected (if a physical return is required), we will notify you of the approval or rejection of your refund.
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Approved Refunds: The funds will be credited back to your original method of payment.
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Timeline: Please allow 5-10 business days for the credit to appear on your statement, depending on your bank or card issuer.
5. Shipping Costs
If a physical return of the faulty item is required, we will provide a pre-paid shipping label or reimburse you for the return shipping costs upon verification of the fault.
Note: All items must be returned in their original packaging with tags attached to ensure a smooth inspection process.